If a newly admitted resident asks to be called by a different name, what should the NA do?

If a newly admitted resident asks to be called by a different name, what should the NA do?

• A. The NA should use the resident's first name only.
• B. The NA should use the resident's room number.
• C. The NA should make up a nickname to make the resident feel welcome.
• D. The NA should use the resident's formal name unless the resident specifies a different name to use.

Answer: (D)

Respect the resident’s chosen name. When a resident asks to be called by a different name, use the name they specify and do so consistently. This supports their dignity, comfort, and sense of identity in care. If you’re unsure about the exact spelling or pronunciation, ask the resident to confirm and repeat the name back to you to avoid misnaming. Use of a room number feels impersonal, and creating a nickname without clear, explicit approval can be disrespectful or confusing. If no preference is stated, default to the formal name, but always follow the resident’s stated preference when provided.

Respect the resident’s chosen name. When a resident asks to be called by a different name, use the name they specify and do so consistently. This supports their dignity, comfort, and sense of identity in care. If you’re unsure about the exact spelling or pronunciation, ask the resident to confirm and repeat the name back to you to avoid misnaming. Use of a room number feels impersonal, and creating a nickname without clear, explicit approval can be disrespectful or confusing. If no preference is stated, default to the formal name, but always follow the resident’s stated preference when provided.