The best response an NA can give to hostile criticism is

The best response an NA can give to hostile criticism is

• A. "It's not my fault."
• B. "You'd better apologize to me."
• C. "You are being irrational."
• D. "I'm sorry you're disappointed."

Answer: (D)

When someone directs hostile criticism, the goal is to defuse the situation while staying professional and compassionate. Acknowledging the other person’s feelings and offering a supportive, non-defensive response does just that. Saying “I’m sorry you’re disappointed” validates their experience, shows empathy, and signals you’re taking the concern seriously. It helps maintain trust and keeps the door open for solving the issue without getting bogged down in blame. Other approaches tend to escalate tension. Saying “It’s not my fault” shifts blame and invites defensiveness. Telling someone they should apologize to you turns the interaction into a confrontation rather than a collaborative effort to resolve a problem. Calling them irrational dismisses their feelings and damages the therapeutic relationship.

When someone directs hostile criticism, the goal is to defuse the situation while staying professional and compassionate. Acknowledging the other person’s feelings and offering a supportive, non-defensive response does just that. Saying “I’m sorry you’re disappointed” validates their experience, shows empathy, and signals you’re taking the concern seriously. It helps maintain trust and keeps the door open for solving the issue without getting bogged down in blame.

Other approaches tend to escalate tension. Saying “It’s not my fault” shifts blame and invites defensiveness. Telling someone they should apologize to you turns the interaction into a confrontation rather than a collaborative effort to resolve a problem. Calling them irrational dismisses their feelings and damages the therapeutic relationship.