Which is a tip regarding appropriate body language when resolving conflict?

Which is a tip regarding appropriate body language when resolving conflict?

• A. Lean back in your seat and cross your arms as you talk to the other person.
• B. Maintain eye contact and lean forward slightly.
• C. Lean far forward in your seat and stare at the other person.
• D. Slouch to show you are relaxed.

Answer: (B)

Maintaining open, engaged body language helps keep conflicts calm and collaborative. Keeping eye contact shows you’re attentive and values the other person’s perspective, while leaning forward slightly communicates interest and a willingness to work things out. Together, these cues convey openness and respect, which lowers defensiveness and invites cooperation. Think about the other postures: crossing arms and leaning back often signal defensiveness or disengagement; leaning forward with a stare can feel aggressive or intimidating; slouching suggests disinterest or lack of confidence. For CNAs, using showing engagement through your stance and eye contact helps de-escalate tensions with residents or families and supports a respectful, доверие-filled conversation. A practical approach is to keep your arms uncrossed, maintain natural eye contact, and lean in just enough to show you’re involved without crowding the other person.

Maintaining open, engaged body language helps keep conflicts calm and collaborative. Keeping eye contact shows you’re attentive and values the other person’s perspective, while leaning forward slightly communicates interest and a willingness to work things out. Together, these cues convey openness and respect, which lowers defensiveness and invites cooperation.

Think about the other postures: crossing arms and leaning back often signal defensiveness or disengagement; leaning forward with a stare can feel aggressive or intimidating; slouching suggests disinterest or lack of confidence. For CNAs, using showing engagement through your stance and eye contact helps de-escalate tensions with residents or families and supports a respectful, доверие-filled conversation. A practical approach is to keep your arms uncrossed, maintain natural eye contact, and lean in just enough to show you’re involved without crowding the other person.